Front-End Revenue Cycle Operations Manager

Quick Facts

• Role: Front-End Revenue Cycle Operations Manager

• Schedule: Full-time, Monday–Friday (40 hours/week)

• Shift: Days (weekends as needed)

Description

Lead front-end revenue cycle performance across ambulatory service lines to improve point-of-service (POS) copay collection, reduce avoidable write-offs and bad debt, and improve registration and insurance data quality.

Provide operational support, performance oversight, workflow standardization, education, and consultative guidance to service lines, partnering with Patient Access, clinic operations, and Revenue Cycle teams.

Identify revenue leakage, address front-end process failures, and implement sustainable improvements that enhance both financial performance and the patient experience.

Requirements

• Equivalent experience accepted in lieu of the required degree or diploma

• Bachelor’s degree in Business Administration, Healthcare, or related field

• 5 years of recent relevant experience

• Current knowledge of patient registration, billing, accounts receivable (AR), cash management, managed care contractual terms, health insurance practices, and industry regulatory requirements

• Knowledge of business office operations and healthcare revenue resolution management practices

• Ability to analyze and resolve problems that affect the claim submission process

• Financial management skills: financial analysis of operational data, auditing, forecasting, and staffing/financial reporting

• Organizational and time management skills; ability to prioritize multiple projects

• Verbal and written communication and interpersonal skills

• Tactical and analytical planning skills to develop plans, identify obstacles, and resolve operational issues

Benefits

• Benefits available