Security Services Program Manager

Quick Facts

• Leads daily operations for an assigned hospital site Security Services department, including on-site and off-site locations.

Description

The Security Services Program Manager leads daily operations of the hospital Security Services department and supports the regional Security Services Manager across administrative, operational, and financial activities. The role manages security operations and systems, campus safety and emergency preparedness, and compliance with security laws and accreditation standards—using data analytics to track performance metrics and guide decisions. Responsibilities include incident response planning, budget management, staff leadership, and oversight of physical security technologies and related IT/data security systems.

Responsibilities

• Manage and maintain security operations and systems across the regional hospital portfolio, including clinical medical office buildings and real and commercial/residential properties.
• Ensure security, safety, and customer service for patients, visitors, physicians, and employees.
• Respond to campus security breaches; oversee incident response planning, breach investigations, and corrective actions.
• Manage the annual budget and management plan for the Security Services portfolio.
• Identify and mitigate security risks using existing procedures and tools.
• Support and manage major Security Services projects and physical security technologies (access control, alarms, video surveillance), including IT and data security systems.
• Ensure compliance with Environment of Care (EOC), Joint Commission, and Illinois Emergency Management Association (IEMA) standards.
• Maintain integrity and timely reporting of security metrics to leadership.
• Ensure compliance with security laws, regulations, and contract requirements.
• Oversee hospital physical security systems: CCTV, card access, radios, lock hardware, safes, code blue stations, SOC technology (as applicable), electronic rounding system (ERS), infant protection systems, and emergency mass communications.
• Create and maintain a physical security inventory for all systems and devices.
• Develop and execute security policies, procedures, programs, and guidelines.
• Lead and develop Security Services staff; ensure training completion, conduct inspections (uniforms/documentation/job knowledge), oversee drills and rounds, and manage emergency monitoring/operations.
• Create site- and building-specific security procedures and policies; support hiring, terminations, and corrective action.

Requirements

• High-school diploma or GED.
• Successful completion of IAHSS Basic exam within 90 days of hire.
• Successful completion of IAHSS Advanced exam within 180 days of hire.
• Successful completion of IAHSS Supervisor exam within 270 days of hire.
• Maintain IAHSS Basic, Advanced, and Supervisor certifications.
• 5+ years of experience in a health care safety and security role (or related).
• 5+ years of leadership experience.
• Valid driver’s license; physical ability and knowledge to operate a motor vehicle.
• Interpersonal and communication skills to interact effectively with diverse individuals.
• Writing skills to complete reports and paperwork meeting departmental standards.
• Strong problem-solving and process improvement skills.
• May require Trustworthy and Reliable requirements of NRC Order EA-12-194 depending on area of responsibility.

Benefits

• Comprehensive benefits supporting employees’ physical, emotional, and financial well-being and protection for unexpected life events.