
Staff Software Engineer
ServiceNow
Santa Clara, CA • 18m ago • Hybrid
Senior
Hybrid
166,500 - 291,400 USD/yr
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Potential salary for Staff Software Engineer role
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$166,500 – $291,400/year
Quick Facts
- Role: Staff Software Engineer (AI Developer Products)
Description
Staff Software Engineer role focused on building customer-facing AI developer products and platform capabilities. You’ll lead technical architecture and delivery end-to-end, build scalable reusable software, and design extensible developer experiences that help customers extend, customize, and integrate platform functionality. You will also apply AI/LLM capabilities to improve developer workflows and productivity while mentoring engineers and raising technical standards.
Responsibilities
- Drive architecture and design for complex, scalable customer-facing AI developer products and platform capabilities
- Build high-quality, clean, scalable, and reusable software while championing best practices around architecture, code quality, testing, performance, and maintainability
- Translate business and customer requirements into technical strategy, architecture, and execution plans
- Own key capabilities from technical design and implementation through test automation, production readiness, delivery, and ongoing improvement
- Design intuitive and extensible developer experiences that enable extension, customization, and integration of platform functionality
- Apply AI and emerging technologies to developer workflows and experiences to improve developer productivity and deliver differentiated capabilities
- Lead design and implementation of new products and major features; continuously improve scalability, reliability, and performance of existing capabilities
- Handle ambiguous, technically complex problems by evaluating trade-offs and providing clear technical direction
- Collaborate across engineering teams to align on architecture, APIs, frameworks, and shared technical standards
- Mentor and influence engineers through design reviews, code reviews, knowledge sharing, and hands-on technical leadership
Requirements
- 8+ years of software engineering experience designing and delivering complex, scalable production systems
- Strong hands-on experience with JavaScript/TypeScript and Node.js; Java is a plus
- Experience building AI-powered applications and/or AI-enabled developer tools or product experiences, including effective integration of AI/LLM capabilities into production software
- Strong understanding of developer experience (DevX) and passion for building frameworks, platforms, APIs, tools, and experiences
- Deep knowledge of data structures, algorithms, object-oriented design, software architecture, design patterns, APIs, and performance/scale considerations
- Experience with modern UI frameworks such as React, Angular, or Vue
- Demonstrated ability to design and influence large-scale technical architectures and make sound engineering decisions across multiple components or services
- Experience owning complex initiatives from architecture through production delivery, including assessing trade-offs and managing long-term maintainability
- Strong analytical and problem-solving skills in ambiguous technical environments
- Ability to influence technical direction across teams without relying on direct authority
- Experience mentoring engineers and raising engineering standards through architecture reviews, design discussions, code reviews, and technical guidance
- Excellent communication and collaboration across technical and non-technical stakeholders
Benefits
- Base pay range: $166,500 - $291,400, plus equity (when applicable) and variable/incentive compensation and benefits
- Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations
- Flexible time away plan and family leave programs
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