Staff Software Engineer

ServiceNow

Santa Clara, CA • 18m ago • Hybrid

Senior

Hybrid

166,500 - 291,400 USD/yr

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Potential salary for Staff Software Engineer role

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$166,500 – $291,400/year

Quick Facts

  • Role: Staff Software Engineer (AI Developer Products)

Description

Staff Software Engineer role focused on building customer-facing AI developer products and platform capabilities. You’ll lead technical architecture and delivery end-to-end, build scalable reusable software, and design extensible developer experiences that help customers extend, customize, and integrate platform functionality. You will also apply AI/LLM capabilities to improve developer workflows and productivity while mentoring engineers and raising technical standards.

Responsibilities

  • Drive architecture and design for complex, scalable customer-facing AI developer products and platform capabilities
  • Build high-quality, clean, scalable, and reusable software while championing best practices around architecture, code quality, testing, performance, and maintainability
  • Translate business and customer requirements into technical strategy, architecture, and execution plans
  • Own key capabilities from technical design and implementation through test automation, production readiness, delivery, and ongoing improvement
  • Design intuitive and extensible developer experiences that enable extension, customization, and integration of platform functionality
  • Apply AI and emerging technologies to developer workflows and experiences to improve developer productivity and deliver differentiated capabilities
  • Lead design and implementation of new products and major features; continuously improve scalability, reliability, and performance of existing capabilities
  • Handle ambiguous, technically complex problems by evaluating trade-offs and providing clear technical direction
  • Collaborate across engineering teams to align on architecture, APIs, frameworks, and shared technical standards
  • Mentor and influence engineers through design reviews, code reviews, knowledge sharing, and hands-on technical leadership

Requirements

  • 8+ years of software engineering experience designing and delivering complex, scalable production systems
  • Strong hands-on experience with JavaScript/TypeScript and Node.js; Java is a plus
  • Experience building AI-powered applications and/or AI-enabled developer tools or product experiences, including effective integration of AI/LLM capabilities into production software
  • Strong understanding of developer experience (DevX) and passion for building frameworks, platforms, APIs, tools, and experiences
  • Deep knowledge of data structures, algorithms, object-oriented design, software architecture, design patterns, APIs, and performance/scale considerations
  • Experience with modern UI frameworks such as React, Angular, or Vue
  • Demonstrated ability to design and influence large-scale technical architectures and make sound engineering decisions across multiple components or services
  • Experience owning complex initiatives from architecture through production delivery, including assessing trade-offs and managing long-term maintainability
  • Strong analytical and problem-solving skills in ambiguous technical environments
  • Ability to influence technical direction across teams without relying on direct authority
  • Experience mentoring engineers and raising engineering standards through architecture reviews, design discussions, code reviews, and technical guidance
  • Excellent communication and collaboration across technical and non-technical stakeholders

Benefits

  • Base pay range: $166,500 - $291,400, plus equity (when applicable) and variable/incentive compensation and benefits
  • Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations
  • Flexible time away plan and family leave programs

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