
Senior Staff Software Engineer (AI Agents & Evaluation Architecture)
ServiceNow
Santa Clara, CA • 6h ago • Hybrid
Senior
Hybrid
171,900 - 300,800 USD/yr
Match your resume with similar open roles
Upload your resume to automatically match with active openings similar to this role.
PDF up to 10 MB
Your resume is private & secure

Quick Facts
Role: Senior Staff Software Engineer (AI Agents & Evaluation Architecture)
Description
Lead the technical direction for model-driven capability across HR domain agentic and conversational experiences. Own the architecture, standards, and evaluation infrastructure that help multiple teams ship these experiences safely.
This role is not ML research. Focus on engineering load-bearing natural-language logic, enforcing probabilistic correctness via large-scale evaluation, and delivering production-grade quality and safety.
Responsibilities
Define AI architecture: agent decomposition/composition, where reasoning happens, context assembly and bounds, tool exposure, and autonomy delegation.
Own multi-release model selection and migration, orchestration strategy, build-versus-adopt decisions, and cost/latency/quality tradeoffs.
Set the autonomy boundary for HR actions, including mechanisms that require human decision points for sensitive changes (pay, employment status, restricted records, employee relations).
Design a shared instruction and tool description surface as a versioned, upgrade-safe contract with extension points, deprecation paths, and compatibility guarantees.
Build evaluation infrastructure: golden datasets, multi-turn suites, judge calibration, CI gates, drift detection, and HR-specific failure-class coverage (access violations, cross-scope leakage, jurisdiction/policy variants).
Ensure production quality and safety via observability for containment, hallucination rate, tool-selection error, unsafe actions, and injection vectors.
Establish AI-assisted engineering standards: convert ambiguous problems into testable specs; define accountable delivery expectations with review/verification harnesses.
Perform hands-on integration and risky migration/prototyping to resolve architectural gaps.
Partner across product, engineering, and design to translate business needs into robust technical designs.
Requirements
7+ years of software engineering with a record of technical direction adopted beyond your immediate team.
Direct experience authoring agentic instructions/prompts, designing autonomous workflows, and building evaluation to verify them.
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool/function calling, and structured output enforcement, including at least one production migration.
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, role-based scope separation, and audit-aware handling of restricted records.
Evaluation experience used by other engineers: dataset curation, judge calibration, CI gating, drift detection.
Strong system design, API, data modeling, and testing skills across front-end, server-side, and relational data.
Accountable use of AI coding assistants and agents.
On-call and incident-command experience for customer-facing systems with ownership of systemic fixes.
Experience with Java, JavaScript/TypeScript, and React; ability to learn new tools and frameworks quickly.
Bachelor’s degree in CS/software engineering or related field, or equivalent practical experience.
Benefits
Base pay guideline (location-dependent) plus equity (when applicable), variable/incentive compensation, and benefits.
Health plans (including flexible spending accounts), 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs.
See similar jobs
Explore similar jobs and use your resume score to choose where to apply next
See more
Senior/Staff Software Engineer (AI Agents)
Virco Talent
Senior
Technology
Remote
$210K - $230K/yr
1 days ago

Staff Software Engineer, AI-Native Engineering (Flow)
ServiceNow
Senior
Technology
San Diego, CA · Remote
$150K - $262K/yr
6h ago

AI Software Engineer
AgileEngine
Senior
Technology
Kraków, Poland · Remote
$6K - $8K/yr
7 days ago

Senior Staff Software Engineer, AI-Native Engineering (Flow)
ServiceNow
Senior
Technology
San Diego, CA · Remote
$172K - $301K/yr
6h ago

Senior AI Engineer
AgileEngine
Senior
Technology
Kraków, Poland · Remote
$6K - $8K/yr
8 days ago
Tailor Resume to fit the Job Offer
Use AI to find out how well the skills on your resume fit this job description.

Staff Software Engineer (Software Delivery Services)
Walmart Inc.
Senior
Technology
Bentonville, AR · On-site
$110K - $220K/yr
4 days ago

Senior Staff Software Engineer, AI-Native Engineering (Flow)
ServiceNow
Senior
Technology
Waltham, MA · Remote
$172K - $301K/yr
6h ago

Senior Software Engineer
AgileEngine
Senior
Technology
Kraków, Poland · Remote
$6K - $8K/yr
7 days ago
Senior Software Engineer
Keebo
Senior
Technology
Remote
$170K - $200K/yr
3 days ago
Potential salary for Senior Staff Software Engineer (AI Agents & Evaluation Architecture) role
Improve your resume for just $5
$171,900 – $300,800/year
Unlock Full Resume Report
ATS Pass
Missing keywords
Tailored AI suggestions
Job match analysis
Interview-focused insights