Staff Frontend Engineer (Customer Experience)

Quick Facts

• Role: Staff Frontend Engineer (Customer Experience)
• Focus: Customer purchase journey UI architecture and performance
• Location: San Ramon, CA (3 days/week in office); domestic travel required

Description

As a Staff Frontend Engineer on the Customer Experience team, you will be a technical anchor for customer-facing experiences that define how people buy vehicles. You will lead frontend architecture for key purchase journey domains—trade-in, vehicle configuration, finance and leasing, and delivery—building interfaces that are fast, accessible, and resilient. You will shape UI architecture, component systems, and frontend performance while partnering with engineering, product, and design to raise the quality bar.

Responsibilities

• Lead frontend architecture decisions across your domains (component design, state management, rendering strategy, application structure)
• Build end-to-end customer-facing experiences from UI implementation through API integration, error handling, and production monitoring
• Own frontend performance (Core Web Vitals, rendering performance, UI resilience during backend/third-party degradation)
• Contribute to and evolve shared component libraries and the design system to ensure consistency and accessibility with strong developer ergonomics
• Partner with product and design to influence interaction/UX decisions and manage performance/accessibility/maintainability tradeoffs
• Drive technical initiatives via design docs and RFCs; establish frontend patterns as team defaults
• Conduct code and design reviews, including architectural decision records, to maintain a high engineering bar
• Mentor and grow senior engineers in architecture, design-system instincts, and ownership of customer experience
• Champion accessibility throughout the development lifecycle
• Promote pragmatic AI-assisted development by evaluating tools and establishing team norms

Requirements

• Bachelor's or Master's degree in Computer Science or a related technical field
• 8+ years of frontend engineering experience with staff-level or equivalent technical scope
• Deep expertise in WebGL, GSAP, Framer, and Astro
• Strong React and TypeScript skills, including advanced patterns and scalable application architecture
• Experience contributing to or owning component libraries and design systems
• Strong UX and interaction design instincts
• Strong grasp of frontend performance (Core Web Vitals; SSR/SSG/CSR; code splitting; bundle optimization)
• Solid understanding of web accessibility standards (WCAG) and inclusive implementation
• Proven ability to lead through design docs, architecture reviews, and cross-team influence
• Experience partnering with design to translate intent into maintainable implementations
• Clear communication of frontend tradeoffs to product/design/engineering stakeholders
• Ability to work in-office 3 days/week in San Ramon, CA
• Domestic travel required; valid driver’s license required

Benefits

• Competitive insurance: Medical, dental, vision, income protection
• 401(k) with employer match and immediate vesting
• Paid time off: 20 days planned PTO (accrued), 40 hours unplanned PTO, and 14 company or floating holidays annually
• Up to 16 weeks paid parental leave for biological and adoptive parents of all genders
• Paid leave for bereavement, jury duty, voting time, or military leave
• Pay transparency
• Full-time exempt role with base salary and an annual performance bonus program
• Initial base salary range: $165,000–$200,000; California range: $181,500–$220,000 (final offer based on skills and experience)