Staff Machine Learning Engineer (GenAI Search Platform)

ServiceNow

Mountain View, CA • 18m ago • On-site

Senior

On-site

176,100 - 308,200 USD/yr

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Potential salary for Staff Machine Learning Engineer (GenAI Search Platform) role

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$176,100 – $308,200/year

Quick Facts

  • Role: Staff Machine Learning Engineer (GenAI Search Platform)

  • Focus: Conversational search and question answering using traditional ML and generative AI/LLMs

Description

Join the GenAI Search Platform team to improve search-based question answering systems for enterprise users. Build conversational search experiences by combining information retrieval with natural language understanding, including LLMs, to retrieve, match, rank, and summarize grounded text. Provide technical leadership across ranking, product, infrastructure, and data science to drive performance and enterprise readiness.

Responsibilities

  • Architect abstractions that enable ranking and product teams to contribute safely and easily

  • Develop algorithm frameworks for multi-turn, multi-hop conversational question answering

  • Build and iterate on LLM-enabled generative AI features for the search platform

  • Enable rapid prototyping and scalable delivery of new ranking improvements

  • Enforce quality, security, privacy, and scalability guarantees

  • Define systematic evaluation metrics and methodology (including LLM-assisted evaluation) for enterprise constraints like security and privacy

  • Lead and coach engineers; iterate on interview processes and help grow the team

Requirements

  • 5+ years of engineering experience

  • 2+ years as a senior engineer/technical lead leading a team of software engineers

  • Experience with search platforms such as traditional information retrieval, search ranking/relevance, recommendation systems, or question answering

  • Background in text processing, information retrieval, natural language understanding, or machine learning

Benefits

  • Base pay range of $176,100–$308,200 plus equity (when applicable), variable/incentive compensation, and benefits

  • Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations

  • Flexible time away and family leave programs

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