Equal Employment Opportunity (EEO) Complaints Manager / Technical Advisor

Quick Facts

• Position: Equal Employment Opportunity (EEO) Complaints Manager / Technical Advisor (EEO)

Description

Provide legal and technical oversight and advisory support for the processing of discrimination complaints under federal EEO and civil rights procedures. Administer formal and informal EEO complaint processing, review case files, coordinate with counsel and investigators, and ensure timely, legally sufficient complaint actions. Maintain EEO case-management and reporting systems and develop and deliver EEO and Alternative Dispute Resolution training.

Responsibilities

• Administer formal and informal EEO complaint processing per 29 CFR Part 1614 and EEOC Management Directive 110
• Review complaint files and issue acceptance, partial acceptance, draft dismissals, amendments, clarification requests, and election letters within regulatory timeframes
• Coordinate with Office of Chief Counsel, contract investigators, and EEO staff for timely reports of investigation, hearings, appeals, remands, settlements, and compliance actions
• Provide EEO advice and guidance on discrimination and harassment, complaint procedures, and applicable EEO requirements
• Maintain EEO case-management, ETK, master log, and tracking system data; perform quality-control reviews and protect sensitive information under Privacy Act and records-management requirements
• Collect, validate, analyze, and report workforce and complaint data for MD-715, EEO-462, No FEAR Act, DHS reporting, inventory reports, and monthly case-status reports
• Develop, update, and deliver EEO and Alternative Dispute Resolution training; support EEO program operations and process improvements
• Serve in an acting capacity for the EEO Officer when designated

Requirements

• U.S. citizenship
• Pass a background investigation
• Valid state-issued driver’s license
• Complete required assessments (USAHire/online assessment if required)
• Meet specialized experience requirements equivalent to GS-13: administering federal-sector EEO programs per civil rights statutes, 29 CFR Part 1614, and EEOC Management Directive 110; including complaint processing, case-file review, issuing required documents, coordinating with legal counsel/investigators, providing EEO guidance, maintaining case-management and tracking records, preparing workforce and complaint reports (MD-715, EEO-462, No FEAR Act), and delivering EEO/Alternative Dispute Resolution training

Benefits

• Federal employee benefits package (eligibility depends on position type)
• Comprehensive government benefits for employees and their families