Telehealth Health Technician

Quick Facts

• Role: Health Technician (Telehealth) (Advanced level, GS-7)
• Work model: Intermittent (48 hours/month)
• Telework: Not available
• Relocation/Sign-on: Not authorized

Description

Provide high-level support, training, and advanced management of telehealth operations with minimal supervision. Serve as a telepresenter within scope of practice, support real-time and store-and-forward telehealth events, troubleshoot and maintain telehealth technology, and coordinate installation and upgrades with Biomed and IT.

Responsibilities

• Deliver telehealth competency-based training for clinicians and telehealth staff
• Support clinical telehealth encounters as a telepresenter
• Act as an imager and provide supporting clinical data for telehealth store-and-forward applications
• Manage real-time telehealth events; provide technical and administrative telehealth support
• Evaluate telehealth operations and support performance improvement efforts
• Provide technical support to end-users; schedule intra-facility and inter-facility telehealth appointments
• Install, configure, maintain, and troubleshoot telehealth technology
• Coordinate and manage inventory of telehealth hardware and software (with assistance from Biomed and IT)
• Provide standardized competency-based training for patients, staff, and providers on advanced telehealth technologies, including interactive simulations
• Participate in performance improvement activities to improve efficiency of telehealth patient processes
• GS-7 advanced duties: monitor and capture workload credit; develop reporting procedures; participate in performance improvement initiatives; coordinate installation/upgrade of telehealth hardware and software; provide advanced telehealth technical support and consultation

Benefits

• Competitive salary with regular salary increases
• Paid time off: 37–50 days annual paid time off per year (annual leave, sick leave, and federal holidays)
• Parental leave: up to 12 weeks paid after 12 months of employment
• Child care subsidy: after 60 days, eligible employees may receive up to 25% of eligible child care costs (with an income and cost cap)
• Retirement: traditional federal pension and federal 401(k) with up to 5% contributions
• Insurance: federal health, vision, dental, term life, and long-term care options
• Comprehensive federal employee benefits (eligibility depends on position type)