Telehealth Clinical Technician

Quick Facts

• Role: Telehealth Clinical Technician (float)

• Work location: Victoria VA Clinic (site-based; may require travel to other clinics)

• Schedule: Monday–Friday, 7:30 a.m.–4:00 p.m. (extended hours may be required)

• Telework: Not available

Description

Support telehealth operations by serving as the telepresenter per scope of practice and assisting with real-time telehealth events. Manage telehealth store-and-forward imaging and data, prepare the clinical environment, provide patient education, and deliver technical and administrative support. Install, configure, maintain, and troubleshoot telehealth technology and support scheduling of telehealth appointments intra-facility and inter-facility.

Responsibilities

• Telepresenting to support telehealth clinical encounters

• Acting as an imager and managing data for telehealth store-and-forward applications

• Managing real-time clinical telehealth events

• Preparing clinical environment

• Providing patient education

• Providing technical and administrative support for telehealth operations

• Providing technical support to end-users

• Scheduling telehealth appointments (simple and complex; intra-facility and inter-facility)

• Installing, configuring, maintaining, and troubleshooting telehealth technology

• Performing program support duties as assigned

Requirements

• U.S. citizen

• Proficient in written and spoken English

• Background/security investigation required

• Pass pre-employment physical evaluation/examination

• Complete online onboarding and pre-employment requirements

• Seasonal influenza vaccination required

• Selective Service registration required for eligible males

• Meet GS-5/GS-6 qualification requirements (experience/education); for GS-6, demonstrate required KSAs including computer systems knowledge and telehealth technology use

• Meet physical requirements (moderate lifting/carrying 15–44 lb, standing/walking for extended periods, repeated bending, depth perception, and finger/hand use)

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days annual paid time off per year (annual leave, sick leave, and federal holidays)

• Parental leave after 12 months of employment (up to 12 weeks paid)

• Child care subsidy after 60 days for eligible full-time employees with household income below $144,000

• Traditional federal pension (5 years vesting) and federal 401(k) with up to 5% employer contributions

• Federal health/vision/dental/term life/long-term care insurance benefits

• Eligibility for benefits depends on the type of position and schedule.