Monitoring Operator (Night Shifts)

Quick Facts

• Role: Monitoring Operator (Night Shifts)

• Focus: Continuous monitoring of systems; handle requests and incidents via Service Desk

Description

You will help ensure uninterrupted oversight of company systems, detect outages or failures early, and manage incoming service desk requests and incidents. Your work includes logging, evaluating, and routing incidents to the right colleagues for resolution, along with related administration. You may also support additional administrative tasks as needed.

Responsibilities

• Monitor systems day and night to ensure smooth operation and identify problems or downtime early

• Track, record, assess, and escalate incidents through Service Desk

• Perform administration related to requests and incidents so nothing falls through the cracks

• Occasionally assist with other administrative duties within the department

Requirements

• Willingness to work 12-hour night shifts, including weekends and public holidays

• Attention to detail and responsibility

• Independent and flexible working style

• Strong basic computer skills with comfort in everyday applications

• Excellent Czech communication skills

• English knowledge is an advantage

Benefits

• Full-time employment

• Modern workplace in Visionary (Holešovice), with strong public transport access

• Relax areas and on-site amenities (e.g., running track, amphitheater, garden, showers)

• Informal team atmosphere

• 5 weeks of vacation + 5 days of personal time off

• Monthly benefits system worth 1,800 CZK (Edenred, MultiSport, retirement savings)

• Unlimited coffee at the workplace 24/7

• Training and other company events

• Start date: immediately or by agreement