IT Operations Specialist

Quick Facts

• 24/7/365 shift work as part of IT operations.

Description

Monitor and maintain the availability and performance of IT systems around the clock. Initiate Major Incident Management by activating the emergency bridge and coordinating the first phase of incident handling until the Major Incident Manager takes over, including communication with technical, security, and business teams. Oversee end-of-day (EoD) processes, monitor correct execution of critical banking processes, coordinate corrective actions, and maintain monitoring systems.

Requirements

• At least 2 years of experience in IT Operations, NOC, IOC, Production Support
• Experience in a critical environment (banking, fintech, telco, or e-commerce)
• Knowledge of Incident Management process; ITIL4 Foundation certification is an advantage
• Ability to analyze emergency situations and work with monitoring and alerts; ability to start the Major Incident process
• Practical knowledge of monitoring tools: Grafana, Zabbix, Zenoss, Centreon, Elastic Stack
• Practical knowledge of M365 and Jira
• English at an intermediate level
• Experience using AI solutions in daily work is an advantage

Benefits

• Employment contract (contract of employment)
• 24/7/365 on-call system with equivalent scheduling
• Training and professional development; participation in interesting projects
• Benefits package including cafeteria, private medical care with dental option, Multisport card, insurance, internal competitions, discount and loyalty programs
• 16 hours for volunteering (“Dzień na U”)
• Work aligned with shared values: responsibility, openness, innovation, customer orientation
• Alior University—space to develop professional and personal competencies
• Monetary reward for successful referrals via the Referral Program