Environmental Services Technician (EVS)

Northwestern Memorial Healthcare

Lake Forest, IL • 12m ago • On-site

Mid

On-site

17 - 24 USD/yr

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Quick Facts

  • Role: Environmental Services Technician (EVS Tech II)

  • Schedule: Full time (40 hours/week), 12:00pm–8:30pm; every other weekend rotation

Description

Perform daily cleaning and maintenance of patient rooms, offices, public areas, treatment rooms, and assigned spaces, including trash removal, bed linen changes, and sanitizing surfaces. Follow patient isolation and contact precautions, stock supplies, and keep carts and equipment clean and in working condition while using chemicals safely and correctly. Communicate issues and service needs to supervisors and support patients and customers with directions and problem resolution.

Responsibilities

  • Clean and maintain patient rooms and assigned areas daily (trash removal, linen changes, sanitizing surfaces)

  • Follow isolation and contact precautions as required

  • Stock paper items and other supplies

  • Maintain housekeeping carts and equipment; store items properly

  • Promote workplace safety (wet floor signs, PPE, do not leave carts/supplies unattended)

  • Use chemicals and equipment effectively and safely (correct dilution; labeled containers)

  • Notify supervisors of equipment repairs needed and report safety hazards

  • Communicate schedule issues and observed deficiencies; raise work requests as needed

  • Maintain appropriate relationships with hospital personnel and ensure confidentiality of patient information

  • Communicate effectively with patients/customers, including explaining scripted service expectations

  • Use organizational and unit/department resources efficiently; complete tasks on time

  • Participate in continuous improvement, cost reduction, and process streamlining

  • Present a friendly, professional demeanor and appearance

  • Provide accurate information and timely updates; address questions or direct to the proper resources

  • Use service recovery skills to resolve service breakdowns

  • Demonstrate teamwork and effective communication across departments

Requirements

  • Ability to follow oral and written instructions

  • Effective communication with patients, visitors, and staff

  • Ability to use proper department tracking and communication tools

  • Ability to work independently

  • Preferred: 1–3 years of environmental services experience in healthcare or hospitality

Benefits

  • Comprehensive benefits supporting physical, emotional, and financial well-being and protection for unexpected life events (see benefits portal for details)

  • Benefits eligibility depends on employment classification

  • Sign-on bonus eligibility rules apply if included in the posting

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