Engineering Manager, Marketing Technology

Quick Facts

• Role: Engineering Manager, Marketing Technology

• Focus: End-to-end communications platform (journeys, last-mile delivery, observability) and AI-native agentic capabilities

Description

You will lead two closely partnered teams that own Airbnb’s communications platform end to end, from orchestration of personalized customer journeys to last-mile notification delivery and real-time insights. The platform is mid-transformation: unifying legacy and next-generation messaging flows, shifting health from component metrics to business-impact signals (e.g., delivery SLAs and burn rate), and building end-to-end observability to diagnose notification issues quickly. You’ll also lead delivery of agentic capabilities such as agent-driven orchestration, end-to-end lifecycle testing agents, smart scheduling, and LLM-assisted on-call triage.

Responsibilities

• Lead planning, roadmap reviews, and cross-team syncs for Delivery and Orchestration

• Run 1:1s with engineers and focus on career growth, technical skill development, and early blocker identification

• Be the primary engineering point of contact for cross-team dependencies and reasoned prioritization

• Partner with Product to sequence the roadmap across journey orchestration and delivery infrastructure

• Drive technical strategy for end-to-end observability and SLA-driven delivery (campaign-level tracking, health-gated ramping, dynamic pacing, provider failover)

• Oversee design, delivery, and operational health of production agentic systems (agent-driven orchestration, lifecycle testing agents, smart scheduling, LLM-assisted on-call triage)

• Champion AI-native development practices (AI-assisted coding/review, agents in CI/CD, delivery anomaly detection)

• Own operational maturity: daytime and 24/7 on-call programs, blameless incident retrospectives, SLO definitions, runbook quality, and vendor escalations

• Represent the communications platform in org-wide planning and contribute to broader Marketing Technology engineering strategy

Benefits

• Base pay range: $212,000–$265,000 USD (actual base pay depends on factors such as training, transferable skills, work experience, business needs, and market demands)

• May be eligible for bonus, equity, benefits, and Employee Travel Credits

• Remote work eligible within the United States with core collaboration hours in your time zone