Senior Staff Software Engineer, AI-Native Engineering (Flow)

Quick Facts

• Role: Senior Staff Software Engineer, AI-Native Engineering (Flow)

• Focus: AI-native architecture and delivery for a conversational AI service desk

Description

Lead the design and delivery of complex, cross-functional product features that make Flow intelligent—from agent runtime and tool surface through prompt/context layers, retrieval, and evaluation. Build and govern AI-native capabilities (agent loops, tool calling, retrieval grounded answers with citations, and evaluation harnesses) and drive how AI is used across the development lifecycle. Own production quality for your scope, mentor engineers, and partner with product and UX to convert ambiguous problems into shippable plans.

Responsibilities

• Lead architecture through production delivery of complex cross-functional features

• Develop agentic capabilities: agent loops, tools, prompt/context design, grounded retrieval, and eval harnesses

• Define and scale AI use across code generation, test automation, review, triage, and documentation; measure impact

• Mentor senior and mid-level engineers; set standards for code quality and safe AI usage

• Partner with product and UX/engineering leads to scope and plan work

• Own production quality: defect triage, release readiness, and gate reviews

Requirements

• 12+ years of software engineering experience with staff-level technical leadership track record

• Hands-on experience integrating AI into real work processes and decision-making

• Strong proficiency in TypeScript (or another statically typed language) and solid system design skills

• Hands-on experience with LLM-based features: prompt design, retrieval/context management, evaluation, cost/latency tradeoffs

• Working knowledge of agentic architectures: tool use, orchestration, human-in-the-loop controls

• Strong communication skills to align teams and brief senior leaders

• Familiarity with enterprise SaaS, multi-tenant systems, and secure/compliant software delivery

Benefits

• Base pay range: $171,900–$300,800 plus equity (when applicable) and variable/incentive compensation

• Health plans (including flexible spending accounts)

• 401(k) with company match

• ESPP

• Matching donations

• Flexible time away plan

• Family leave programs