Senior Staff Software Engineer, AI-Native Engineering (Flow)

ServiceNow

Addison, TX • 4h ago • Remote

Senior

Remote

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Quick Facts

  • Role: Senior Staff Software Engineer, AI-Native Engineering (Flow)

Description

You will provide hands-on technical direction for Flow’s intelligent systems—agent runtime, tool surface, prompt/context layers, retrieval grounding, and evaluation discipline. You’ll lead the design and delivery of complex cross-functional features, build AI-native capabilities (agent loops/tools, retrieval with citations, eval harnesses), and define how the team uses AI across the development lifecycle. You’ll mentor engineers and own production quality for your area, including defect triage and release readiness.

Responsibilities

  • Lead design and delivery of complex, cross-functional product features (architecture to production operations)
  • Build AI-native capabilities: agent loops and tool calls, prompt/context design, grounded retrieval with citations, evaluation harnesses with reliability/governance
  • Define and drive AI usage across development lifecycle: code generation, test automation, review, triage, and documentation
  • Mentor senior and mid-level engineers; set standards for code quality, observability, and safe AI usage
  • Partner with product/UX/engineering to turn ambiguous problems into scoped, shippable plans
  • Own production quality: defect triage, release readiness, and gate reviews

Benefits

  • Build intelligent workflows that customers experience as reliable, well-governed agentic automation
  • Broad influence as you raise the engineering bar and transition from AI-assisted development to AI-native delivery

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