PBX and Mail Clerk

Quick Facts

• Role: PBX and Mail Clerk

• Shift: Day/Evening/Night (Variable)

• Schedule: Per Diem/Casual; 8 hours per shift; every other weekend

• Status: Non-Exempt

• Pay Range: $31.33 to $39.64 per hour

Description

Receives incoming calls to the main switchboard/PBX, routes callers to the appropriate department or person, and takes messages as needed. Handles basic inquiries such as hours of operation, directions, and departmental/individual phone numbers, while communicating effectively with physicians, staff, patients, and other healthcare providers. Ensures compliance with applicable regulations and safeguards patient privacy and protected health information (PHI).

Responsibilities

• Receive and route calls via the main switchboard/PBX

• Take and relay messages

• Answer basic business questions (hours, directions, contact numbers)

• Communicate clearly and attentively with healthcare staff and patients

• Follow privacy, safety, and regulatory policies to protect PHI

Requirements

• HS Diploma or GED

• Keen problem-solving ability and ability to adapt to unforeseen situations

• Ability to interpret information provided in written, oral, diagram, or schedule form

• Strong written and verbal communication skills

• Well-developed time management and organizational skills

• Basic knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and collaboratively in a team environment with interruptions

• Ability to identify, evaluate, and resolve standard problems using established options

• Commitment to privacy and safeguarding each patient’s PHI