Leader of Experimental Operations Support Group

Quick Facts

• Role: Leader of the Experimental Operations Support Group (Tier 1 support)

• Focus: Laser systems and experimental technologies

Description

The Technology Division is looking for a Leader to lead Tier 1 operational support for laser systems and experimental technologies. You will coordinate incident response (diagnosis, troubleshooting, service restoration, escalation), organize daily workloads, and improve troubleshooting procedures and service quality. You will also ensure operational and safety compliance while collaborating on testing and operational validation.

Responsibilities

• Lead and coordinate a team providing Tier 1 operational support for laser systems and experimental technologies
• Coordinate incident response, including initial diagnosis, troubleshooting, service restoration, and escalation
• Organize daily workloads and prioritize tasks based on operational needs
• Develop and maintain support procedures, troubleshooting guides, checklists, and incident documentation
• Share operational knowledge with development and maintenance teams to improve troubleshooting
• Coordinate software and service testing and operational validation with technical teams
• Monitor recurring issues and drive continuous improvement of support services
• Ensure compliance with operational and safety procedures

Requirements

• Completed secondary school education; technical or university education is an advantage
• Practical understanding of control-system hardware and software, networks, IT/OT systems, or industrial technologies
• Proven experience in technical or operational support of complex systems, preferably in research infrastructure or large-scale experimental facilities
• Ability to analyze technical problems, prioritize incidents, and coordinate resolution
• Good organizational and communication skills
• Fluent spoken and written English
• Experience coordinating or managing a technical support or operations team is an advantage
• Experience with incident management, ticketing systems, knowledge management, or service improvement is an advantage
• Experience preparing technical procedures and troubleshooting documentation is an advantage
• Familiarity with laser technology, experimental systems, industrial automation, or safety systems is an advantage

Benefits

• Attractive remuneration package based on education and experience
• Stimulating, diverse environment in a cutting-edge international research facility
• Friendly workplace with positive social impact
• Professional growth and skill development opportunities
• Full-time employment
• Flexible working hours and home office
• 5 weeks of holidays and 6 days of personal leave
• Meal allowance, pension contribution, Resaver pension fund, and other benefits