Aftermarket Coordinator

Quick Facts

• Coordinates end-to-end Aftermarket field service operations for LHD
• Maintains auditable records and KPI performance

Description

The Aftermarket Coordinator supports the LHD Aftermarket field service division by coordinating service activities, customer interactions, and administrative processes. The role ensures smooth execution of field service operations, accurate records, technician support, and exceptional customer service through cross-functional coordination and reporting.

Responsibilities

• Coordinate field service activities, including customer setup and scheduling of service calls
• Prepare quotes and invoices; maintain auditable departmental data (quotes, purchase orders, invoices, expenses)
• Collect and submit timesheets, overtime reports, and trip expense documentation
• Support customers with technical, administrative, and operational issues; route inquiries as needed
• Generate weekly departmental business reports (flash reports and scheduling updates)
• Requisition and coordinate procurement of parts, tooling, and services
• Coordinate shipping to technicians, customers, and job sites
• Maintain field service KPIs and help identify and implement process improvements
• Maintain accurate business records in SAP and InTouch (installed base and site data)
• Provide administrative support to technicians and managers
• Administer third-party HSE requirements for service technician site access
• Coordinate invoice processing with Inside Sales via customer portals
• Travel overnight approximately 5% of the time; cross-train on other functions as required

Requirements

• High school diploma or equivalent required; Associate's degree in a technical or business field preferred
• 3–5 years of experience in a manufacturing or industrial environment preferred
• Proven mechanical aptitude; hydraulic and fluid power exposure is a plus
• Proficiency with ERP systems (SAP preferred) and Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
• Strong organizational and data management skills with attention to detail
• Excellent written and verbal communication skills to coordinate across departments and external stakeholders
• Must be authorized to work in the U.S.; future sponsorship not available