Staff AI Agent Engineer

ServiceNow

Des Moines, IA • 19m ago • Remote

Senior

Remote

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Quick Facts

Customer-facing Staff AI Agent Engineer role with ownership across multiple enterprise implementations; travel up to 25%.

Description

You will own the end-to-end technical relationship with enterprise customers, turning complex business challenges into high-impact AI solutions on the Moveworks platform. The role is field-based and implementation-focused: from solution design through launch—working directly with customer IT teams and collaborating with internal engineering and product. You will design secure, performant integrations and help customers build and scale their agentic AI roadmap.

Responsibilities

  • Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously
  • Architect and deliver AI solutions that solve real business challenges using the Moveworks platform
  • Design and build secure, performant integrations with enterprise systems (e.g., ServiceNow, Workday, Okta, Jira)
  • Advise customers on an agentic AI roadmap and provide guidance for team upskilling
  • Feed customer feedback and technical gaps into Engineering and Product to influence platform evolution
  • Generalize successful implementations into reusable templates and share learnings

Requirements

  • 8+ years of experience in a customer-facing technical role
  • Demonstrated ability to drive technical adoption with mid-to-large enterprise customers
  • Experience designing, building, and launching full-stack workflows and automations using REST APIs and integration tools (or scripting languages)
  • Willingness and ability to travel up to 25% of the time
  • Ability to operate across multiple business functions and technical domains

Benefits

Not specified in the provided posting.

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