Automation Support Specialist (L1/L2)

Quick Facts

• Role: Automation Support Specialist (L1/L2)

• Focus: Keep RPA/automation processes running, support clients, monitor, and resolve incidents

Description

You will provide L1/L2 support for automations, ensuring critical processes run reliably and helping resolve client issues before they become major problems. The work includes written client communication, monitoring automation performance, managing and prioritizing tickets, and coordinating with internal development and project teams. L1 handles simpler incidents and fixes, while L2 focuses on more complex troubleshooting and repairs.

Responsibilities

• Written communication with clients

• Collaborate with internal teams (developers, project managers)

• Resolve simpler incidents and fixes (L1) and more complex repairs (L2)

• Monitor critical processes and automations

• Oversee ticket flow, prioritize work, take ownership, and maintain assigned processes

• Identify opportunities to improve support and processes

Requirements

• Carefulness and responsibility

• Analytical skills and quick orientation

• Technical background

• Communication skills and a proactive attitude

• Ability to prioritize and organize work

• Interest in IT, automation, or digitization

• Czech at native speaker level or C1

Nice-to-have

• Experience with support or customer support

• Orientation in RPA/automation/low-code tools

• Experience with ticketing systems

• Ability to respond quickly and make decisions

• English