IT Support Specialist (L2)

Quick Facts

Role: IT Support Specialist (L2)
Work setup: Full-time, onsite 100% in Holýšov, Czech Republic (fixed working hours)
Contract: Fixed-term employment contract for 6 months

Description

Deliver second-level IT support (L2) for desktop computers and end users, both remotely and onsite. Troubleshoot and resolve issues involving hardware, software, Windows, Microsoft Office, peripherals (printers/scanners), and basic networking, following SLA through a ticketing system. Prepare and maintain workstations, document findings, and escalate complex cases to L3 or specialized teams.

Responsibilities

• Provide L2 IT support for end users and desktops on-site and remotely
• Diagnose, fix, and remove issues across hardware, software, operating systems, and basic network connectivity
• Support Windows, Microsoft Office applications, printers, scanners, and other IT peripherals
• Install, configure, and maintain desktops, laptops, workstations, and related IT equipment
• Manage service requests and incidents via a ticketing system in line with SLA
• Set up workstations, install software, update systems, and perform regular maintenance
• Support related infrastructure activities (device replacement, updates, introducing new technologies)
• Create accurate documentation of troubleshooting steps, results, and processes
• Escalate complex or unresolved issues to L3 or relevant specialized teams
• Ensure high customer service quality and clear communication of technical information
• Follow company policies, IT security rules, and established operating procedures

Requirements

• Minimum 3 years of experience in desktop support, IT helpdesk, end-user support, or a similar IT role
• Hands-on experience providing L1 and/or L2 technical support
• Good knowledge of Windows and troubleshooting practices
• Knowledge of Microsoft Office applications and commonly used enterprise software
• Experience diagnosing and resolving issues with desktops, laptops, printers, peripherals, and hardware
• Basic knowledge of networking technologies: LAN, Wi‑Fi, IP addressing, and connection troubleshooting
• Knowledge of ticketing systems, incident handling, and SLA agreements
• Strong analytical thinking and problem-solving skills
• Good communication and interpersonal skills with a customer service mindset
• Ability to work independently and collaborate effectively with technical teams
• Ability to work 100% onsite in Holýšov during fixed working hours
• Czech language proficiency B2+ and English language proficiency B2+
• Unlimited right to work in the Czech Republic (no visa sponsorship)

Benefits

The posting does not specify benefits.