Customer Support Consultant (e-Invoicing / Peppol)

Quick Facts

• Role: Customer Support Consultant focused on Slovak e-invoicing
• Team coverage: Customer Care support hours 8:00–16:00 (flexible within team agreement)
• Work setup: Flexible working hours; home office 1x per week

Description

Help customers successfully send and receive Slovak electronic invoices via the Peppol network (required from 1 January 2027 in Slovakia). You’ll provide technical customer support, covering issues received via email, ticketing system, chat, and phone, and ensure every request is properly documented in internal tools. You will collaborate with other teams, especially EDI consultants, developers, and product managers.

Responsibilities

• Provide excellent customer service for technical issues related to e-invoice sending and receiving
• Process incoming requests from email, ticketing system, chat, and phone
• Record each request in the internal system from initial inquiry through resolution
• Collaborate with EDI consultants, developers, and product managers to resolve cases
• Communicate with customers between 8:00 and 16:00; coordinate flexibility with the team

Requirements

• Technical foundation: understand computers, networks, and typical applications; be able to independently identify root causes
• Comfortable working with data and files (Excel, text and data files)
• English proficiency at B1–B2 (must) for speaking and writing with international customers/teams
• Interest in IT and new technologies
• Ability to explain technical problems clearly in Czech (written and by phone) with no spelling/grammar errors
• Detail-oriented, systematic approach to documenting requests end-to-end

Benefits

• Opportunity to grow, realize your ideas, and do work you enjoy
• Transparent work environment and open communication culture
• Friendly team under a Customer Care leader
• Central office location with great coffee
• Flexible working hours and home office 1x weekly
• Benefits package: extra week off, sick days, birthday leave, meal allowance, contributions to life/pension insurance, UP eBenefities card, Multisport, financial support for major life events and work anniversaries
• Corporate language training
• Regular company events (spring team-building, Christmas party)

Role tools / Systems

• ORiON
• JIRA
• Servicedesk
• Office 365
• Freshdesk
• Smartsupp