Technical Support Consultant (DMS / Enterprise Systems)

Quick Facts

• Role: Support Consultant for DMS / Enterprise systems (L2 support evolving into a consulting role)

• Product focus: eDoCat DMS

Description

You’ll start in technical support for eDoCat DMS and gradually take on broader customer responsibilities. The job combines analyzing incidents and service requests, configuring the product, and communicating solutions with customers via phone and email. Over time, you’ll move toward an increasingly independent consulting role rather than only processing tickets.

Responsibilities

• Resolve customer incidents and service requests

• Communicate with customers by phone and email

• Analyze requests and propose suitable solutions

• Implement customer requirements

• Collaborate with the development team on complex cases

• Create and update technical and user documentation

• Participate in testing new product changes

• Gradually take part in analyses of customer requirements

Requirements

• Interest in IT technologies and willingness to learn

• Ability to understand technical problems and find solutions

• Professional, clear communication with customers

• Independence, attention to detail, and responsible approach

• Ability to complete tasks end-to-end

• Czech: excellent spoken and written proficiency

• English: ability to work with technical documentation and communicate routinely

• Minimum high school education with a diploma (maturita)

Benefits

• Clear career path from L2 support to technical or business consulting roles

• Become an expert in the company’s eDoCat DMS product

• Combine technical work with customer-facing communication

• Variety in daily tasks (no stereotyped ticket processing)

• Learn through experienced colleagues (analysis and configuration)

• Professional growth into increasingly complex client engagements

• Onboarding plan with structured ramp-up (weeks 1–4 and beyond)

• Employment options: HPP or IČO

• Flexible working hours; after onboarding, possible home office

• Up to 5 weeks of vacation

• MultiSport card (also for family)

• Modern offices in Holešovice with excellent public transport access