Requirements Engineer (Customer Experience)

Quick Facts

• Role: Requirements Engineer / Business Analyst (Customer Experience)

• Focus: Translating business and customer needs into digital solutions for consistent customer experiences

• Technologies: Optimizely, Salesforce

Description

You will gather, analyze, and prioritize customer and business requirements, then translate them into clear functional concepts and user experiences. Working with stakeholders, UX, and development teams, you’ll assess solution impacts and support decisions on solution design and priorities. In an agile environment, you’ll coordinate web and application development to ensure delivered solutions meet business and customer expectations.

Responsibilities

• Gather, analyze, and prioritize business and customer requirements

• Translate requirements into functional concepts and user experiences

• Assess the impact of proposed solutions on business processes

• Support decision-making around solution design and priorities

• Coordinate and support web and application development activities in an agile environment

• Work closely with business stakeholders and technical teams throughout implementation

• Ensure that delivered solutions meet business and customer expectations

Requirements

• Bachelor’s or Master’s degree in Business Informatics, IT, Marketing, Sales, or a related field

• Several years of experience in requirements engineering, business analysis, or similar roles

• Experience working in a B2B and international environment

• Strong understanding of User-Centered Design principles

• Experience with enterprise CMS and/or CRM platforms

• Hands-on experience with Optimizely and/or Salesforce (highly desirable)

• Experience supporting web and application development projects

• Good understanding of agile methodologies

• Excellent English communication skills

Benefits

• Work on digital transformation and customer experience projects in an international organization

• Influence solution design and take ownership of requirements and delivery processes

• Work with modern CMS and CRM technologies across different functions and locations