Senior Business Analyst / Requirements Engineer (CRM)

Quick Facts

• Role: Senior Business Analyst / Requirements Engineer (CRM)

• Focus: Requirements and selection preparation for a future CRM solution

• Duration: 1–2 months

• Start: November 2026 (optionally 01/2027)

• Work model: Remote (with reference to Westerstede)

Description

You will analyze existing processes and business requirements in the relevant departments to create a solid decision basis for selecting an appropriate CRM system. You will gather, analyze, and prioritize functional needs, facilitate workshops with business and IT, and develop specifications such as user stories and requirement catalogs. Finally, you will evaluate CRM options and provide manufacturer-neutral recommendations covering benefits, costs, risks, and implementation effort.

Responsibilities

• Capture, analyze, and prioritize business requirements

• Plan, conduct, and moderate workshops with business departments and IT

• Create functional concepts, user stories, and requirement catalogs

• Analyze current business processes and identify optimization potential

• Produce a specification document (Lastenheft) as input for CRM selection

• Assess potential CRM solutions based on value, cost, risks, and implementation effort

• Develop vendor-neutral decision materials and action recommendations

• Manage stakeholders at both business and management levels

• Act as an interface between business departments and IT

Requirements

• Experience as a Senior Business Analyst or Requirements Engineer

• Proven experience in CRM and transformation projects

• Experience in evaluating, selecting, and introducing CRM systems

• Experience in process modeling (e.g., BPMN)

• Solid experience in the insurance industry

• Confident presence with strong communication and workshop moderation skills

• Analytical, structured, and solution-oriented working approach