Salesforce Business Systems Analyst

Quick Facts

• Role: Salesforce Business Systems Analyst

• Focus: Building a new Salesforce Full CRM (Sales & Service) system and migrating data from the current solution

Description

You will support the creation and development of a new Salesforce Full CRM (Sales & Service) system from scratch, including data migration while maintaining operational continuity. You will act as a liaison between business stakeholders and technical teams—analyzing needs, modeling processes, and translating business requirements into implementable Salesforce solutions.

Responsibilities

• Collect, analyze, and document business and system requirements for sales, customer service, marketing, and integrations with other systems

• Analyze and model AS-IS and TO-BE business processes, creating clear process documentation

• Prepare functional and non-functional documentation such as user stories, use cases, process diagrams, and backlog

• Collaborate with the Product Owner, implementation team, and Salesforce developers on design and development

• Lead consultations and workshops with stakeholders from sales, marketing, customer service, and IT

• Support the Salesforce data migration from the current solution

• Participate in testing of delivered functionality, including UAT and integration testing

• Support planning further Salesforce platform development and recommend process/system improvements

Requirements

• Minimum 3–5 years of experience as a Business Analyst and/or Systems Analyst

• Minimum 2 years of experience in Salesforce projects

• Hands-on experience implementing Salesforce Sales Cloud and Salesforce Service Cloud

• Very good knowledge of sales processes and CRM, with ability to translate them into Salesforce solutions

• Practical experience modeling business processes in BPMN, UML, or similar notations

• Experience analyzing and documenting AS-IS and TO-BE processes

• Ability to translate business needs into functional and system requirements, including user stories, use cases, diagrams, and backlog

• Experience working in Agile methodologies such as Scrum or Kanban

• Effective collaboration skills with business stakeholders, Product Owner, and technical teams

Benefits

• Employment stability with long-term projects and opportunities to develop in various IT areas

• Flexible engagement options: B2B contract, employment contract, or assignment

• Benefits: Medicover (including dentistry), FitProfit, English language lessons

• F45 gym training at the office with professional trainers

• Internal referral program

• Opportunity to have IT certifications funded

• Work mode depending on the project: hybrid, remote, or onsite

• Events and integration trips to build a strong team