Salesforce Administrator

Quick Facts

Remote B2B engagement (full commitment). The focus is on Salesforce administration, CLM lifecycle management migration, integrations, and multi-level support via ServiceNow.

Description

You will support the transition from legacy systems/documents (including Salesforce and Google Drive) to a new CLM application by performing data/document migrations, configuring business processes, and building integrations. The role includes SSO and certificate coordination, DocuSign and Word 365 integrations, and testing of application workflows and fixes. You will also provide 1st–3rd line support and help users through training materials.

Responsibilities

• Migrate documents from legacy applications (e.g., Salesforce, Google Drive) to the new CLM application.
• Create and secure a Box repository for legacy content, connect it to the new application, and use it for data transfer.
• Consult with business teams on data structure for the new application.
• Participate in business consultations on process creation for the new application.
• Build and configure processes, email alerts, and user accounts.
• Connect DocuSign between the new and legacy systems and administer the DocuSign account.
• Coordinate Roche IT tasks: set up SSO, exchange SSO certificates, and configure the Word 365 plugin.
• Handle ServiceNow tickets for new and legacy applications at L1, L2, and L3 (including reporting from data, bulk legacy record changes, and workflow error analysis).
• Test the application, business processes, and integrations (e.g., DocuSign, Word 365 plugin).
• Escalate vendor support for complex developer-needed issues (create tickets and coordinate fixes).
• Test vendor-provided bug fixes for both new and legacy applications.
• Support user trainings and create training materials/tutorials.

Requirements

• Knowledge of data structures in SaaS and PaaS applications; experience with Salesforce Inspector and Salesforce Data Loader.
• Salesforce Certified Platform App Builder.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Administrator.
• Conga 201 CLM Essentials Administration Certificate.
• AWS Certified Cloud Practitioner.
• ITIL Foundation Certificate in IT Service Management.
• SQL knowledge.
• Ability to actively participate in discussions with business teams.
• Ability to find solutions aligned with business needs.
• Ability to provide L1, L2, and L3 support.

Benefits

• B2B contract up to 130 PLN net/hour + VAT.
• Fully remote delivery.
• Wide variety of projects (internal, international).
• Budget for competence development and certifications.
• Regular reviews of cooperation and project scope discussions.
• Additional benefits as part of the engagement.
• Networking and integration events.