Senior Business Analyst (Payments)

Quick Facts

• Role: Senior Business Analyst (Payments)

• Focus: business process analysis and modeling for payments, complaints, chargebacks, and refunds

• Compensation: 1100–1265 PLN net/day (depending on experience and competencies)

• Engagement: long-term cooperation

Description

You will analyze and model business processes in the payments area, covering the current state (AS-IS) and the target state (TO-BE). You will gather, analyze, and document business requirements, prepare user stories and requirement specifications, and recommend changes for payment systems. You will also facilitate analytical workshops and monitor process KPIs to assess the effectiveness of improvements, working closely with developers through to implementation.

Responsibilities

• Analyze and model payments, complaints, and refunds processes (AS-IS/TO-BE)

• Identify areas requiring optimization and opportunities to automate operational processes

• Collect, analyze, and document business requirements

• Prepare user stories, requirements specifications, and recommendations for payment system changes and development

• Run analytical workshops and align proposed solutions with business, IT, and operations

• Analyze process data, monitor KPI metrics, and evaluate the effectiveness of implemented improvements

• Collaborate with development teams—from requirements analysis to implementation

Requirements

• University degree

• Several years of banking experience, preferably in payments

• Practical BPMN 2.0 knowledge and ability to model processes using AS-IS/TO-BE

• Experience with complaints, chargebacks, refunds, and payment processing workflows

• Knowledge of payment execution systems and mechanisms: ELIXIR, Express ELIXIR, SEPA, SWIFT

• Business analysis experience and preparing requirements documentation

• Analytical SQL skills

• Independence and responsibility in delivering assigned tasks

• Proactive mindset to identify process improvement opportunities

• Effective collaboration with business, operational, and technology stakeholders

• Strong organization, analytical thinking, and data-driven conclusions

Benefits

• Long-term cooperation

• Technical trainings, certifications, and qualification development

• Mentoring Competence Center—community participation from day one, including conferences and knowledge sharing

• Clear career path

• Employee benefits package: Multisport, private medical care, life insurance

• Friendly work atmosphere, integration events, and team-building meetings