Service Engineer (Onsite IT Support)

Quick Facts

• Role: Service Engineer (Onsite IT Support)
• Focus: Onsite support for IT and communication technology at Stuttgart and other locations, including data centers
• Key scope: Networking/WLAN/telephony support, on-site troubleshooting, and hardware installation

Description

Provide onsite support for IT and communication technology at bank locations and data centers, with a focus on network, WLAN, telephony, and end devices. Install, cable, and commission network components; analyze and resolve technical incidents; and perform WLAN analyses and site surveys on site. Coordinate provider onsite activities and maintain technical documentation in NetBox while handling incidents and service requests in ServiceNow.

Responsibilities

• Plan and perform onsite assignments at sites and in data centers, especially for network, WLAN, telephony, communications systems, and end devices
• Support building and commissioning network components in data centers (device installation, cabling, patching, and verifying physical connectivity)
• Analyze and resolve technical faults and replace hardware when required
• Handle network issues at the affected workplace/site and support end users onsite for tasks that cannot be done remotely
• Conduct WLAN analyses and site surveys: check coverage, signal quality, detect interference sources, and derive suitable measures
• Coordinate provider onsite interventions in alignment with internal stakeholders; manage collaboration between external providers and the onsite team
• Regularly check the condition and equipment of IT rooms and data center areas; keep documentation up to date in NetBox; record deviations and track implementation of corrective actions
• Process and document incidents and service requests in ServiceNow

Requirements

• Completed training in Fachinformatik, electrical engineering, or a closely related IT field, or equivalent qualification
• Knowledge of network and IT technology plus basic understanding of electrical engineering relationships
• Experience installing, cabling, or replacing network components in data centers or technical rooms
• Ability to perform structured technical analysis and troubleshooting with understandable documentation
• Strong communication and collaboration skills with the team, internal interfaces, and external service providers
• Valid Class B driver’s license and willingness for planned and on-demand travel to other sites
• Willingness to perform necessary work outside regular working hours when required, especially evenings or weekends
• Excellent German skills (written and spoken)

Benefits

• Modern talent management for career development
• Flexible working hours
• Sabbaticals
• Partly mobile work or home office
• Attractive company pension plan
• Comprehensive health management
• Leasing options such as JobRad, tablet, and smartphone
• Lunch offers
• Multiple daycare centers