Technical Delivery Manager (IoT)

Quick Facts

• Role: Technical Delivery Manager (IoT)

Description

Own the technical delivery of customer IoT device management projects from kick-off through production go-live. You coordinate with customers and internal Engineering, Product, and Infrastructure teams to prepare, configure, deliver, and troubleshoot deployments aligned with product capabilities and scope. This role focuses on ensuring technical readiness and correct configuration—platform deployment and infrastructure operations are handled by Engineering and Infrastructure teams.

Responsibilities

• Identify product gaps, missing capabilities, configuration limitations, and technical risks based on customer requirements
• Coordinate technical readiness of customer environments, including remote access and end-to-end connectivity (infrastructure, devices, integrations, application)
• Configure the application according to customer requirements and agreed project scope
• Troubleshoot technical issues during delivery and coordinate resolution with Engineering, Product, Infrastructure, and Support teams
• Translate customer technical requirements into internal tasks, findings, and recommendations
• Act as the primary technical contact for customer delivery activities; participate in workshops, technical meetings, kick-offs, and status reviews (occasional travel)
• Maintain delivery documentation and ensure a structured feedback loop from customer projects to Product and Engineering teams

Requirements

• 3+ years of experience in technical delivery, implementation, system integration, or technical support for IT systems
• Strong networking and security concepts: TCP/IP, HTTP, DNS, TLS, VPNs, firewalls, routing, PKI
• Experience working with customer infrastructure, remote access setup, and troubleshooting in production or pre-production environments
• Experience configuring enterprise applications according to customer requirements and product capabilities
• Strong troubleshooting skills using logs, configuration data, network traces, and technical documentation
• Ability to translate technical requirements into configuration tasks, risks, and product gaps
• Excellent communication skills with technical and non-technical stakeholders
• Hands-on mindset with ownership of technical topics end-to-end
• Fluent English

Benefits

• Work on large-scale IoT and device management projects used by enterprise customers worldwide
• Technical customer-facing role with real impact on project delivery and product evolution
• Close cooperation with experienced Engineering, Product, Infrastructure, Sales, and Customer Success teams
• Opportunity to grow expertise in IoT, networking, large-scale systems, and enterprise software delivery
• Flexible working hours; hybrid work in Kraków or remote work from other locations after onboarding
• Relaxed work atmosphere (no dress code, no open space)
• Medical care
• Multisport card
• Snacks and treats
• Car parking area and bike room