IT Administrator (Technical IT Support)

Quick Facts

• Role: IT Administrator (Technical IT Support)

• Location: On-site in Bochum

Description

You will be the first point of contact for internal IT requests, taking support tickets from employees and franchise partners, analyzing them, and resolving issues yourself or escalating them to the development team. The role includes maintaining and administering hardware and software and supporting the smooth operation of the company’s IT infrastructure. You will also help monitor systems and support further development of the company’s WebApp.

Responsibilities

• Hardware and software administration (laptops, printers, phones, WLAN, etc.)

• 1st-level support

• Monitoring and maintenance of IT systems

• Administration of internal IT infrastructure

• Support the further development of the company’s Eli WebApp

• Ensure smooth IT operations across the organization

Requirements

• Experience in capturing, handling, and managing support tickets

• Good knowledge of Windows clients

• Experience with networking, TCP/IP, WLAN, and Active Directory

• Experience with monitoring IT systems (e.g., Icinga)

• Good knowledge of current IT peripherals (printers, monitors, etc.)

• Very good German (spoken and written)

• Customer and service orientation with polite communication

• Teamwork, communication skills, structured working style

• Preferably: completed IT training or comparable qualification

• Preferably: work experience in IT support

• Willingness to learn complex topics

• Knowledge of databases

• Certifications in IT service or project management are desirable

Benefits

• 38-hour work week

• Permanent contract

• Flexible working hours (core time window)

• Friday home office day

• Modern hardware setup (laptop, dual monitors, height-adjustable desk)

• Training and continuing education

• Company pension contribution support

• Company mobile phone

• Flat hierarchies and open communication

• Modern office with very good highway access and parking on-site

• Free beverages