Global Solution Architect (NetOps)

Quick Facts

• Role: Global Solution Architect (NetOps)

• Focus: Outcome-driven consultative sales and solution strategy for enterprise customers

• Key goal: Drive adoption, growth, and new sales of NetOps/Network Observability solutions

Description

You will join a targeted specialist sales team to expand NetOps/Network Observability solutions within a defined set of existing enterprise accounts. The role is outcome-driven: you align with the customer’s “why,” lead consultative discussions, and create actionable solution blueprints that support business value. You also provide technical expertise during pre-sales and partner with implementation teams to ensure the strategy matches the desired outcomes.

Responsibilities

• Partner with regional sales and solution engineering to drive solution adoption and sales growth

• Lead consultative discussions: address questions, objections, and concerns

• Build and maintain trusted advisor relationships with customers

• Engage in technical discovery to gather requirements and understand business objectives

• Present capabilities and strategies with emphasis on outcomes rather than product features

• Participate in Value Stream meetings; document and recognize opportunities within value streams

• Maintain monthly domain reporting and share themes and future directions from customer engagements

• Direct solution engineer teams/partners to ensure implementation aligns with the agreed strategy

• Create win stories and support engagement at the C-suite level

• Provide guidance to territory teams based on lessons learned across regions and value streams

• Enable knowledge sharing of customer successes and use cases

Requirements

• 20+ years overall IT industry experience and 10+ years in the specific corporate enterprise IT domain (NetOps)

• Bachelor’s degree or equivalent

• Customer-focused mindset with strong relationship-building

• Results-oriented with demonstrated ability to meet or exceed sales targets

• Strong knowledge of current network performance monitoring solutions

• Prior sales engineering or Network Engineering/IT Operations experience

• Excellent communication and leadership skills; ability to articulate business benefits and technical advantages of network observability solutions

• Ability to learn and work with emerging technologies and methodologies

• Ability to present effectively to technical and executive stakeholders

• Motivated self-starter with strong organization skills and a positive-aggressive attitude

• Commitment to continual personal development, customer service, and follow-up

• Ability to be flexible in a rapidly changing environment and work across internal groups

• Understanding of Broadcom and competitor solutions within the specific domain

• Travel required as necessary

Benefits

• Discretionary annual bonus

• New hire equity grant and annual equity awards

• Medical, dental, and vision plans

• 401(K) with company matching

• Employee Stock Purchase Program (ESPP)

• Employee Assistance Program (EAP)

• Paid holidays, paid sick leave, and vacation time

• Paid Family Leave and other leaves of absence (per applicable laws)