IT Sales Business Informatics Specialist

Quick Facts

• Role: IT Sales Business Informatics Specialist (AI/SLAs)
• Working time: 39 hours/week (100%); part-time possible
• Contract: initially through 31 Dec 2029 (fixed-term), with aim for long-term cooperation
• Compensation: TVöD (public service), up to level E 13 depending on qualifications

Description

You will develop and tailor service-level agreements (SLAs) for AI applications for SMEs, including defining measurable KPIs and integrating availability, accuracy, response times, data integrity, risk factors, and GDPR/DSGVO compliance. You will support SLA implementation and monitoring and advise KMUs and startups on realistic SLA goals considering limited resources, small data volumes, and limited IT infrastructure. Collaboration with legal, IT security, and project management ensures legal and technical feasibility.

Responsibilities

• Develop and draft customized SLAs for AI applications in SMEs
• Create SLA models for standard AI use cases (e.g., chatbots, forecasting models, document classification)
• Integrate risk management aspects into SLAs: downtime, data loss, bias, and DSGVO/GDPR compliance
• Produce clear, legally binding, contract-ready SLA documents
• Improve monitoring, accounting, and sales processes
• Analyze SME requirements for availability, accuracy, response times, data integrity, and support
• Define clear, measurable KPIs for AI systems
• Align expectations between AI developers and SME customers; clarify responsibilities
• Support implementation and ongoing monitoring of SLAs
• Advise SMEs and startups on realistic SLA targets
• Cooperate with legal departments, IT security, and project management to ensure feasibility
• Train SME staff to understand SLAs and their importance for AI deployment

Requirements

• Master’s degree in Business Informatics, Law, Business Administration, Computer Science, or a related field
• Experience with SLA/service contract creation or IT service management (ITIL basics)
• Strong knowledge of AI technologies and applications
• Experience in consulting, project management, or technology transfer
• Strong legal/contract knowledge, especially IT and data protection law, DSGVO/GDPR, and liability
• Strong analytical and communication skills (including with non-technical audiences)
• Structured working style, high attention to detail, and process quality
• German and English proficiency (C1)

Benefits

• Flexible working hours and possibility of mobile work
• Modern, diverse work environment close to science and research
• Interesting, varied role in a large international IT competence center
• Work in a competent, committed interdisciplinary team
• Support for qualification and professional development
• Public-service social benefits