IT Training Coordinator & Systems Engineer

Quick Facts

• Location: Mannheim

• Focus: ~70–90% training coordination; ~10–30% systems engineering

• Path to: Working-team lead via suitability and development assessment

Description

You will coordinate and manage IT training for apprentices, retraining participants, and interns, including onboarding/offboarding, learning and development discussions, and exam preparation. In parallel, you will contribute to customer projects and IT operations as a systems engineer, supporting virtualization, networks, cloud environments, and incident resolution. The role is designed to develop leadership responsibility for an internal training team.

Responsibilities

• Plan and manage the training program for apprentices, retraining participants, and interns

• Create and continuously improve training and deployment plans

• Ensure compliance with training regulations, curricula, and company standards

• Organize and support onboarding and offboarding processes

• Prepare and support final exams

• Provide day-to-day technical and personal mentoring for trainees

• Teach practical, job-relevant content from daily operations

• Coach on technical topics and support soft-skill development

• Conduct regular feedback, development, and career perspective discussions

• Support exam and learning preparation

• Contribute to staffing and resource planning for training positions

• Support job postings for training roles and participate in interviews with the Talent Acquisition team

• Represent the company at education fairs and school events

• Implement and continuously improve training standards and collaborate with vocational schools, universities, IHK, and internal stakeholders

• Participate in regular training roundtables and optimize processes to ensure high training quality

• Administer and continuously improve customer infrastructures, including Microsoft environments (Windows Server, Microsoft 365, Active Directory)

• Support virtualization, network, or cloud solutions

• Diagnose and resolve technical incidents in 2nd and 3rd level support, and implement changes, migrations, and infrastructure projects

• Collaborate with internal specialists and manufacturers; document and continuously optimize IT landscapes

Requirements

• First experience in technical and/or people leadership

• AEVO qualification or willingness to obtain it

• Enjoyment in sharing knowledge and developing junior talent

• Interest in taking responsibility for a training team

• Structured and independent working style

• Strong communication skills and a high degree of empathy

• Ideally experience supporting or training junior staff

• Very good German language skills (written and spoken)

• Completed IT training or comparable qualification

• Several years of IT professional experience and industry knowledge

• Experience operating virtualization platforms or cloud platforms

• Network technology knowledge (TCP/IP, VLANs, switching, routing, firewalling)

• Storage technology knowledge (SAN, NAS)

• Backup solution experience and monitoring tool experience (e.g., CheckMK, n-Central, Prometheus)

• Good knowledge of Linux and/or Windows Server administration

• Plus: automation experience (Ansible, Terraform, PowerCLI)

• Plus: familiarity with ITIL processes (Incident, Change, Problem Management)

Benefits

• Flexible trust-based working hours

• 30 vacation days

• Option to work up to three months per year from within the EU

• Health and fitness offerings

• Further training and certifications

• Company car or electric vehicle for customer appointments

• JobRad options

• Workwear budget

• Subsidies for retirement savings and childcare

• Discounts from 1,500+ providers