IT Security Working Student (m/f/d)

Quick Facts

• Role: IT Security Working Student (m/f/d)
• Team: IT Security within IT Management
• Work focus: incident support, ticket handling, knowledge base maintenance, basic incident investigations

Description

You will support the IT Security team by monitoring the IT Security mailbox, triaging tickets in ServiceNow, and keeping the knowledge base current and complete. You will analyze simple incidents using step-by-step guidance in XDR and SIEM tools, writing KQL queries to make investigations traceable. You will also help handle vulnerability reports and support organizational and administrative tasks.

Responsibilities

• Review tickets in ServiceNow, assign them to the right specialist departments, and clarify open points to ensure smooth ticket flow
• Monitor the IT Security functional mailbox, respond to or forward incoming emails, and document information in a structured way
• Maintain and improve knowledge-base articles and verify existing entries for up-to-date and complete information
• Analyze simple incidents using step-by-step instructions in XDR and SIEM tools; write KQL queries to investigate events
• Receive vulnerability notifications, forward them to the responsible specialist departments, and track feedback
• Support the department with organizational and administrative tasks, such as preparing and following up on meetings and office organization

Requirements

• Enrollment in an (applied) university degree program in an IT-related field, ideally with a focus on IT security
• Good knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Very good German written and spoken skills; additional languages are an advantage
• Ideally enrolled from the 3rd semester
• Independent, structured, and reliable working style
• High willingness to learn and strong initiative
• Analytical thinking and interest in IT security topics
• Carefulness and responsibility when handling confidential information

Benefits

• Employment under an internal collective wage agreement (house tariff)
• Fair compensation
• Corporate health promotion
• Employee discounts
• Company savings benefits
• Company pension provision
• Commission-based selection; reliability checks due to work in a sensitive area