Senior SAP CX Consultant (Sales & Service Cloud V2)

Quick Facts

• Focus: SAP Customer Experience platform, SAP Sales Cloud V2 and SAP Service Cloud V2
• Scope: Consulting, solution architecture, integrations, platform evolution, and third-level support

Description

You will help strategically and operationally develop the SAP Customer Experience platform with emphasis on SAP Sales Cloud V2 and SAP Service Cloud V2. The role includes advising business teams as a trusted advisor for digitalization and end-to-end solution concepts, owning complex requirements, and ensuring a sustainable solution architecture. You will also support integration scenarios across SAP Sales Cloud V2, SAP Service Cloud V2, SAP S/4HANA, SAP BTP, and other enterprise applications, and contribute to stable and secure operations including third-level support.

Role Responsibilities

• Develop SAP Customer Experience platform capabilities for Sales and Service Cloud V2
• Advise functional teams on digitalization and optimization of sales, service, and customer processes
• Own complex requirements and coordinate their implementation with internal and external partners
• Continuously improve the CX landscape by bringing best practices, innovation, and current SAP strategies
• Assess requirements for standard fit, scalability, maintainability, and cost-effectiveness; ensure sustainable solution architecture
• Design integration scenarios between SAP Sales Cloud V2, SAP Service Cloud V2, SAP S/4HANA, SAP BTP, and other enterprise applications
• Support transformation, migration, and rollout projects within the SAP CX landscape; drive continuous platform evolution
• Support architecture decisions, releases, upgrades, and introduction of new CX portfolio functions
• Contribute to stable, secure, high-performance operations and assist with third-level support

Requirements

• Completed degree in Computer Science, Business Informatics, Business Administration, or comparable qualification
• Several years of practical experience in consulting, implementation, or further development of SAP Sales Cloud V2 and/or SAP Service Cloud V2
• Experience independently leading complex SAP-CX projects and managing functional and technical topics with different stakeholders
• Solid knowledge of modern sales, service, and customer-experience processes and their technical realization in SAP CX solutions
• Extensive experience in customizing, solution architecture, and configuration of SAP CX applications
• Practical experience with SAP Business Technology Platform (BTP), SAP Integration Suite, and API and integration architectures
• Ideally, experience with successfully implemented integration scenarios between SAP CX solutions and SAP S/4HANA
• Strong analytical skills, strong process understanding, and ability to translate complex needs into sustainable solutions
• Confident presence, strong communication and facilitation skills, and experience in steering internal and external stakeholders
• Independent working approach, high consulting competence, and strategic thinking
• Very good German (C1 or higher) and very good English (spoken and written)

Benefits

• Structured onboarding journey, individual onboarding plans, and shadowing (“Hospitationen”)
• Flexible working hours and, depending on tasks, mobile working
• 30 vacation days, special leave, and special payments
• Employee savings plans, subsidy for company pension, LeasingRad, and travel cost subsidy
• Support for childcare, elder care, and mental health; confidential social counseling
• Health offerings; free online tutoring via ubiMaster
• Corporate benefits discounts
• Training and development support through STEP and Techem Academy