Senior IT Operations Engineer

Quick Facts

• Rate: Up to 108 PLN/hour
• Work model: Hybrid (2–3 days/week in the office)
• Location: Warszawa or Gdańsk
• Contract period: October 2026 – end of February 2027 (40h/week), with a real possibility to extend

Description

Own incident and problem management for production incidents, including diagnosis, root cause analysis, and preventive actions so issues do not recur. Continuously monitor service health, detect anomalies early, and maintain stable pre-production and production environments. Design, implement, and maintain CI/CD pipelines that automate build, testing, security scanning, and deployment.

Responsibilities

• Own the incident and problem management process for production incidents
• Run root cause analysis and implement preventive measures
• Monitor service health and proactively detect anomalies
• Design, implement, and maintain CI/CD pipelines (build, test, security scanning, deployment)
• Keep pre-production and production environments stable and aligned
• Document operational procedures, known issues, and resolution steps
• Coordinate with development and platform teams to triage, clarify operational requirements, and close the feedback loop

Requirements

• 5+ years of experience in IT operations or application support (2nd/3rd line) in a production-facing role
• Proven end-to-end incident ownership: alert through RCA to prevention
• 2+ years working within an ITIL framework (incident, problem, change management)
• Experience delivering in Agile environments with development teams
• Proficiency with Jenkins for building/maintaining pipelines and troubleshooting deployments
• Hands-on experience improving and automating CI/CD pipelines
• Proficiency with Splunk and Sysdig for log analysis and alerting
• Fluency with Prometheus and Grafana (dashboards, alert tuning)
• Comfort operating services on Kubernetes (pod health checks, logs, restarts); no cluster administration required
• Excellent Ansible skills for controlled configuration changes
• Strong knowledge of Docker and Docker Compose
• Basic scripting skills (Bash, Python) for automating operational tasks
• Excellent troubleshooting and problem-solving skills for complex production issues
• English communication skills (C1) to explain technical issues to engineers and non-technical stakeholders

Benefits

• Hybrid work model
• Full-time hours (40h/week)
• Contract from October 2026 to end of February 2027 with potential extension
• Rate up to 108 PLN/hour