Client Data Analyst

Quick Facts

• Role: Client Data Analyst (Client-facing B2B)

• Location/Work style: Hybrid work in Gdańsk

• Support coverage: Out-of-hours support included after onboarding (shift basis)

Description

You will manage day-to-day customer engagement for production clients, working with Client Consultants in the UK and US to ensure clients are fully supported. The role includes data acquisition, data validation, data load, and scheduled report refreshes, identifying waste and driving automation of repeatable processes.

After onboarding, you will provide out-of-hours support for processes not covered by existing UK/US teams, ranging from help requests to investigating bugs/issues and delivering ad-hoc analytics and consultancy.

Responsibilities

• Data acquisition, regular data refreshes, user setup

• Respond to client support emails and calls

• Diagnose and fix client issues

• Client onboarding and training

• Own client-facing documentation, training materials, and solution user guides

• Work with clients to scope, build, and deploy ad-hoc requests

• Additional consultancy including face-to-face workshops and advanced training

Requirements

• Proven client-facing experience; communicate effectively with senior stakeholders and across business/vendor layers

• Analytical and numerate mindset; standardize data from multiple sources and identify anomalies

• Analytics experience in the travel or retail industries

• Technical working knowledge of SQL (MySQL, Ingres/Vectorwise), Python, HTML, CSS, and JavaScript

• Experience with data transformation and visualization tools such as Excel, KNIME, and Omniscope

• Agile project management experience with technical process documentation

• Experience gathering requirements from clients

Benefits

• B2B contract

• Hybrid work in Gdańsk