Account and Relationship Executive

Quick Facts

• Role: Account & Relationship Executive

• Focus: Retention of strategic healthcare accounts, expansion, and new revenue within hospital/health system customers

Description

Own retention of strategic healthcare accounts and identify/close new revenue opportunities by demonstrating the value of a clinical surveillance and pharmacy productivity solution set. Build executive-level, trusted-advisor relationships and map account decision makers to execute a renewal strategy. Drive expansion opportunities and coordinate with internal teams to ensure customer success.

Responsibilities

• Develop and execute retention strategy for existing Sentri7 Drug Diversion and/or IVWF accounts

• Establish executive-level trusted-advisor relationships with hospitals and health systems

• Map account and decision makers; maintain deep account understanding

• Proactively identify and close new revenue opportunities (professional services, add-on interfaces, reconfiguration)

• Qualify expansion opportunities for additional modules and coordinate close with the local Sales Director

• Maintain accurate forecasts and provide regular management updates on retention and new revenue

• Reinforce solution value through consistent account management model execution

• Monitor competition and compete effectively at an executive level

• Drive renewal opportunities with a sense of urgency

• Ensure customer expectations are fulfilled through cross-functional collaboration

• Report customer issues and provide closed-loop feedback; contribute customer input to product roadmap

• Maintain ongoing product knowledge and develop talking points for competitive threats (including EMR vendors)

• Gather best practices for implementing/using products and share via content and presentations

Benefits

• Medical, dental, and vision plans

• 401(k)

• FSA/HSA

• Commuter benefits

• Tuition assistance plan

• Vacation and sick time

• Paid parental leave

Compensation

$71,300.00 - $124,500.00 USD base salary range; eligible for commission.