Microsoft Dynamics 365 Customer Insights Support Consultant

Quick Facts

• Role: Support Consultant for Microsoft Dynamics 365 Customer Insights – Journeys
• Focus: Functional support, troubleshooting, and best-practice guidance for customer journeys
• Work mode: Hybrid (at least 1 office visit per month)

Description

Provide functional support for Microsoft Dynamics 365 solutions with a focus on Customer Insights – Journeys. Analyze and resolve user issues across customer journeys, segments and triggers, marketing forms and emails, and event management, escalating technical problems when needed.

Responsibilities

• Provide functional support for Microsoft Dynamics 365 solutions (Customer Insights – Journeys)
• Analyze and resolve user issues for Customer Journeys, segments and triggers, marketing forms and emails, and event management
• Investigate and troubleshoot functional issues; escalate technical problems when necessary
• Advise users on best practices and recommended solution designs
• Work with project consultants and implementation teams to resolve complex customer requests
• Document recurring issues, solutions, and knowledge articles to improve support quality
• Ensure timely and professional communication with internal and external users
• Contribute to continuous improvement of support processes and customer satisfaction

Benefits

• Motivizer Benefits Platform with a 550 PLN monthly budget to choose and manage benefits (medical care packages, meal tickets, sports cards such as Multisport, cinema tickets, shop vouchers, discounts, and more)
• Language courses via a multi-language learning platform
• Regular and systematic further training opportunities (internal and external providers)
• Internal community with networking events, coding challenges, and company parties

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• Practical experience with Microsoft Dynamics 365, especially Customer Insights – Journeys
• Strong understanding of customer journeys, segmentation, automation, and marketing processes
• Experience providing application or functional support in a Microsoft Dynamics 365 environment
• Customer-first mindset with empathy and professionalism
• Strong analytical and problem-solving abilities
• Ability to explain technical/functional topics clearly
• Fluent communication skills in English and Polish
• Availability to work hybrid mode with at least 1 office visit per month