Customer Service Consultant (Microsoft Dynamics 365)

Quick Facts

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.

Description

You will support users and teams working with Microsoft Dynamics 365 Customer Service and Contact Center, analyze and troubleshoot functional issues, and configure and maintain customer service processes within Dynamics 365. You will also assist with incident management, service requests, and user support, support testing activities and solution rollouts, and create and maintain documentation and knowledge articles to drive continuous improvement.

Responsibilities

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
• Analyze, troubleshoot, and resolve functional issues.
• Work closely with consultants, developers, and customer stakeholders.
• Configure and maintain customer service processes within Dynamics 365.
• Assist with incident management, service requests, and user support.
• Support testing activities and solution rollouts.
• Create and maintain documentation and knowledge articles.
• Contribute to the continuous improvement of support services.
• Help build and shape a growing Customer Support Team.

Benefits

• Motvizer Benefits Platform to choose and manage all your benefits in one place.
• You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (Multisport and on preferential terms), membership cards to one of the most popular gyms, cinema tickets, shop vouchers, discounts and many more.
• Language Courses – access to a multi-language learning platform to practice and learn new languages.
• Regular and systematic further training opportunities (internally and from external providers) with support for ongoing learning and development.
• Cooperation within an internal community with networking events, coding challenges, and company parties for different occasions.

Requirements

• Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field.
• 2–5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or a related field.
• Strong communication and problem-solving skills.
• Customer-focused mindset with a passion for helping users.
• Ability to work independently and as part of a team.
• Structured and solution-oriented way of working.
• Very good English and Polish skills.
• German language skills would be a plus.
• Availability to work in a hybrid mode with at least 1 visit to the office per month.
• Nice to have: Experience with Microsoft Dynamics 365 Customer Service or Contact Center; experience working in a customer support or service desk environment; knowledge of customer service processes and best practices; familiarity with ticketing systems, CRM platforms, or omnichannel customer engagement solutions; Microsoft certifications.