Product Support Engineer

Industry: bankingClient: global bankWork model: 8 days/month on-site from Cracow + the rest remotelyFTE: full-time (including one Saturday on-call)Project language: EnglishProject length: 12 months contracts + prolongations (we're looking for people interested in a long-term cooperation)Assignment type: B2BWe are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive. Key ResponsibilitiesProduction monitoring and supportMajor incident managementIncident resolutionRoot Cause Analysis (RCA)Problem managementService restorationProduction stability improvementsChange and release supportOperational resilienceStakeholder managementOn-call supportOut-of-hours supportKey Requirements2nd Line (L2) Application Support3rd Line (L3) Production SupportProduction ManagementApplication Support EngineeringProduction EngineeringStrong SQL skills (querying, troubleshooting, data analysis)Strong Linux/Unix administration and troubleshooting experienceExperience working in 24/7 production support environmentsStrong incident, problem, and change management experienceNice to HaveSWIFTCross-border PaymentsHigh-value PaymentsReal-time PaymentsPayment InvestigationsPayment Processing PlatformsCorrespondent BankingTreasury PaymentsTransaction BankingPayment OperationsExperience with SRE practices, monitoring, automation, and observability tools