Product Support Engineer

Quick Facts

• Role: Product Support Engineer

• Model: 8 days/month on-site from Krakow + the rest remotely

• Employment: Full-time (includes one Saturday on-call)

• Contract: 12-month contract with possible prolongations (long-term preferred)

• Language: English

Description

Support banking production services by handling production monitoring, major incidents, service restoration, RCA, and problem management. Provide change and release support, improve production stability and operational resilience, and participate in on-call and out-of-hours support. The role is geared toward expanding SRE capabilities—strong automation and reliability engineering skills are especially valuable.

Responsibilities

• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support and out-of-hours support

Requirements

• 2nd Line (L2) application support experience
• 3rd Line (L3) production support experience
• Production management, application support engineering, and production engineering experience
• Strong SQL skills (querying, troubleshooting, data analysis)
• Strong Linux/Unix administration and troubleshooting experience
• Experience working in 24/7 production support environments
• Strong incident, problem, and change management experience

Benefits

• Long-term 12-month contracts with prolongations
• Opportunity to help introduce and expand SRE capabilities
• English-speaking environment