Senior UX Designer (Developer Experience)

Quick Facts

• Role: Senior UX Designer focused on Developer Experience (DevEx) and enterprise technology platforms

• Work mode: Remote (US)

Description

Shape and improve user experiences for engineers, product teams, and internal customers by reducing friction and simplifying complex technical processes. You will design workflows, wireframes, prototypes, and experience concepts for developer-facing tools, enterprise platforms, AI-enabled workflows, and internal engineering services. The role emphasizes measurable improvements in usability, adoption, and customer satisfaction through research, journey/service design, and cross-functional partnership.

Responsibilities

• Design and enhance user experiences across engineering platforms and developer-facing tools

• Conduct UX reviews and recommend improvements to usability, productivity, and adoption

• Create workflows, wireframes, prototypes, and experience concepts for complex technical processes

• Facilitate customer interviews, discovery sessions, journey mapping workshops, and service design activities

• Analyze Voice of Customer feedback, experience metrics, and user research findings

• Translate customer insights into design recommendations and product enhancements

• Partner with Product, Engineering, Customer Success, and UX stakeholders to prioritize improvements

• Support implementation via design handoff, usability testing, and collaboration with delivery teams

• Identify usability gaps, friction points, and opportunities to improve end-to-end user journeys

• Contribute to experience strategy, governance, UX best practices, and measurement

Requirements

• 5+ years of experience in UX design, product design, service design, or related disciplines

• Experience designing complex enterprise applications, engineering tools, or platform products

• Strong UX research, usability testing, and customer-centered design skills

• Experience facilitating workshops, journey mapping sessions, or service design initiatives

• Ability to synthesize customer feedback and translate insights into actionable recommendations

• Strong problem-solving skills to simplify complex workflows and experiences

• Ability to work independently across multiple products and priorities

• Strong communication and collaboration with technical and non-technical audiences

• Ability to balance strategic thinking with hands-on design execution

Essential Qualifications

• Experience with Developer Experience (DevEx) platforms and engineering productivity tools

• Experience supporting cloud, infrastructure, API, security, or developer platform products

• Experience designing AI-assisted workflows, copilots, or intelligent user experiences

• Experience partnering with Customer Success, Voice of Customer, or Product Operations teams

• Familiarity with NPS, customer satisfaction, adoption metrics, and experience measurement frameworks

• Experience using Mural (or similar facilitation/collaboration tools)

• Knowledge of service design methodologies and customer journey frameworks

• Interest in emerging AI-enabled development tools and design-to-code workflows

Benefits

• Comprehensive technology setup for remote work (laptop, monitors, headset, keyboard, mouse)

• Monthly connectivity reimbursement for eligible remote employees

• Opportunity to impact customer protection and developer productivity through meaningful experience improvements

Compensation

$80,000.00–$136,625.00 annually, based on experience and qualifications.