OPS Service Engineer

Quick Facts

• Role: OPS Service Engineer
• Focus: 24/7 operational excellence for enterprise loyalty platforms in a DevOps/SRE environment
• Key tech: Linux, Kubernetes, ELK/Elastic, Prometheus, Grafana, Python/Bash, Git

Description

You will work in a distributed, DevOps/SRE-driven environment, maintaining high availability, reliability, and performance for business-critical enterprise systems. The role emphasizes operational excellence, automation, and observability with 24/7 ownership. You will also support incidents, client tickets, deployments/configuration changes, and continuous process improvement.

Responsibilities

• Monitor and maintain high availability of enterprise systems
• Participate in incident handling and perform root-cause analysis
• Manage incidents and handle regular client tickets
• Collaborate with Dev, QA, Security, and Infrastructure teams to ensure IT system continuity
• Support deployments and configuration changes
• Improve observability via logs, metrics, and alerts
• Automate operational processes using AI-enabled tools
• Maintain documentation, runbooks, and operational standards
• Contribute to continuous improvement of operational processes and tooling
• Ensure compliance with internal and regulatory standards (e.g., EU regulations)
• Participate in on-call/change (shift) work

Requirements

• 1–3+ years of experience in Service Desk, IT Operations, DevOps, SRE, or infrastructure support
• Proficiency with Linux systems
• Basic scripting skills (Bash, Python, or similar)
• Understanding of networking fundamentals (TCP/IP, DNS, firewalls, load balancers)
• Experience with monitoring and log analysis tools
• Knowledge of version control (Git)
• Basic understanding of cloud or containerization (Kubernetes/Docker) is a strong advantage
• Fluent English
• Experience with loyalty platforms is an additional plus

Benefits

• 24/7 operational role supporting enterprise-grade, business-critical systems
• Opportunity to improve observability, automation, and operational processes
• Cross-team collaboration with Dev, QA, Security, and Infrastructure teams