Transmission Operations Business Analyst (Process Improvement & Human Performance)

Quick Facts

• Role: Transmission Operations Business Analyst (Process Improvement & Human Performance)

• Locations: Akron, OH or Fairmont, WV (Akron/Fairmont Control Center)

Description

The Transmission Operations Business Analyst supports operational excellence across Transmission Operations through data analysis, process improvement, human performance initiatives, organizational learning, and business intelligence. The role helps identify performance trends, improve work processes, reduce operational risk, and drive continuous improvement. Responsibilities include operational data analysis, facilitating improvement initiatives, supporting event investigations, and developing performance metrics and dashboards.

Responsibilities

Operational Excellence & Continuous Improvement

• Identify opportunities to improve operational effectiveness, efficiency, quality, and reliability.

• Facilitate process improvement initiatives across Transmission Operations.

• Lead process mapping, workflow analysis, and solution development.

• Support implementation and sustainment of continuous improvement initiatives.

Business Analytics & Performance Monitoring

• Perform periodic trending and analysis of Human Performance data (e.g., investigations, Problem-Issues-Enhancements (PIEs), Good Catches, audit findings).

• Compile and present Human Performance metrics, dashboards, and insights to leadership and governance committees.

• Analyze operational, compliance, training, and performance data.

• Develop Power BI dashboards and performance scorecards.

• Conduct trend analysis to identify emerging risks and opportunities and present findings to leadership.

Human Performance & Organizational Learning

• Administer and support Transmission Operations Human Performance initiatives.

• Analyze operational events to identify error precursors, latent organizational weaknesses, and systemic risks.

• Coordinate lessons learned activities, learning teams, and corrective action reviews.

• Support development of human-centered controls, checklists, and performance tools.

Event Investigation & Lessons Learned

• Train and support personnel in incident investigations using approved methodologies (e.g., TapRoot®, REASONs checklist).

• Provide oversight and quality review of investigations and Lessons Learned.

• Process internal/external Lessons Learned and coordinate subject matter expert reviews and corrective actions.

Committees & Cross-Functional Support

• Participate in Human Performance Steering Team activities.

• Support the System Event Review Committee (SERC) and Transmission Safety Committee.

• Coordinate and lead Learning Teams as needed for technical and performance themes.

Requirements

• Associate degree or equivalent work experience in operations, engineering, compliance, training, or a related field.

• Experience supporting electric transmission or control room operations.

• Strong analytical, communication, and facilitation skills.

• Willingness to travel, work modified schedules, and perform storm restoration, emergency response, and business continuity roles as necessary, including nights, weekends, holidays, and extended work hours.

Benefits

• Opportunity to drive continuous improvement, human performance initiatives, and operational reliability across Transmission Operations.