Business Operations Analyst (Remote)

Quick Facts

• Role: Business Operations Analyst (Remote)
• Focus: Analytics, inventory optimization, and data-driven recommendations

Description

Partner with customers, sales teams, and business leaders to analyze customer purchasing and inventory trends and deliver data-driven recommendations that improve revenue performance and service levels. Own inventory optimization and product conversion initiatives, lead recurring business reviews, and support onboarding and training for ordering and inventory best practices.

Responsibilities

• Build and maintain customer relationships to identify growth opportunities, improve service levels, and drive revenue within assigned territories
• Analyze customer purchasing patterns, inventory utilization, and revenue trends to uncover cost savings and operational improvements
• Provide data-driven recommendations to customers and sales teams through phone, email, and business reviews
• Partner with Sales, Marketing, Customer Service, and Operations teams to develop solutions for customer needs and changing market conditions
• Execute inventory optimization strategies and product conversion initiatives
• Use enterprise systems and customer relationship management tools to manage orders, resolve issues, track customer interactions, and support account performance
• Lead recurring business review meetings with internal and external stakeholders to align on sales objectives, collection strategies, and operational priorities
• Support onboarding and training initiatives by educating field personnel and customers on ordering processes, inventory management practices, and available solutions

Requirements

• Bachelor’s degree
• Experience using Microsoft Excel and Microsoft PowerPoint in a professional environment
• Exposure to enterprise resource planning (ERP) systems, including sales order management functionality

Benefits

• Health benefits: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program
• Financial benefits: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance