Specialist, Customer Experience

Quick Facts

Specialist, Customer Experience

Description

As a Specialist, Customer Experience, you will deliver exceptional customer service to healthcare provider accounts. You will be evaluated on your ability to upsell features and offer tailored solutions, and you will help providers access the benefits of the platform through calls, emails, and chat.

Responsibilities

• Provide best-in-class customer service experiences to provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize the services effectively
• Seek opportunities to make using the platform easy for providers through multiple channels, streamlining interactions and improving overall experience
• Act as the voice of the platform—treat each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between the product and users
• Resolve issues promptly and effectively
• Develop a deep understanding of the platform and services, inspiring engagement by demonstrating value through multiple support channels
• Maintain accurate records of all interactions

Requirements

• Excellent communication and interpersonal skills (verbal and written)
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service and promoting the mission

Benefits

• Flexible work environment
• Competitive PTO
• 100% paid employee health benefit options (medical, dental, vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified

Remote Hourly Pay Range

$23 — $27 USD