Associate, Provider Success

Quick Facts

• Reporting to: Manager, Provider Success

• Work location: Remote (candidates must reside in Dallas, Texas)

• Pay: $87,188 - $114,434 per year

• Benefits: medical, dental, vision; 11 paid holidays; paid sick time; paid parental leave; 401(k); life and disability insurance; paid wellness time and reimbursements; unlimited vacation; annual performance bonuses

Description

The Associate, Provider Success drives solutions to acute and systemic issues within operations by owning end-to-end solutioning of provider escalations and orchestrating efforts cross-functionally with multiple internal partners. The role builds strong relationships through effective communication, collaboration, and positive outcomes, while contributing to process documentation and tooling development.

Responsibilities

• Leads and cross-collaborates on problem definition, acute error remediation, and root cause solution development

• Utilizes data to drive business decisions to impact cross-functional strategy

• Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration, and positive outcomes

• Supports team members through knowledge sharing, process documentation, and tooling development

• Other duties as assigned

• Compliance with all applicable laws and regulations

Requirements

• 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare

• 3+ years of experience cooperatively developing project plans with internal and external stakeholders

• 3+ years of experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling

• Experience managing complicated business challenges; developing understanding, distilling, and communicating to technical and non-technical audiences

• Healthcare experience

• 2+ years of experience using SQL to manipulate and analyze large data sets to solve business problems

• Process Improvement or Lean Six Sigma certification

• Structured, systematic, and critical thinking

• Strong verbal and written communications

Benefits

• Medical, dental, and vision benefits

• 11 paid holidays; paid sick time; paid parental leave

• 401(k) plan participation

• Life and disability insurance

• Paid wellness time and reimbursements

• Participation in an unlimited vacation program

• Annual performance bonuses