IT Analyst

Responsibilities

• Provide 2nd-line support for Automotive & Quality applications installed in customers’ plants, including workarounds, resolution, analysis and escalation of more complex tickets.
• Provide 1st-line support for advanced logistics processes using ticketing tools such as JIRA and Team Foundation Server.
• Manage end-to-end communication with clients.

Benefits

• Motivizer Benefits Platform with a monthly budget of 550 PLN, which can be used for medical care, meal tickets, sports cards, gym memberships, cinema tickets, shop vouchers, discounts and more.
• Access to a language-learning platform.
• Regular internal and external training opportunities.
• Internal community collaboration, including networking events, coding challenges and company parties.

Qualifications

• Bachelor’s or Master’s degree, preferably in Computer Science or comparable studies.
• Minimum experience in ticket management is required.
• Knowledge of PL/SQL is a plus.
• Good knowledge of English and Polish.
• Willingness to learn Italian.
• Availability to work shifts and on call.
• Availability to work in a hybrid mode or remotely, with at least one office visit per week.