ServiceNow Discovery Engineer

Quick Facts

• Role: ServiceNow Discovery SME

• Focus: Platform and infrastructure authority for a large-scale ServiceNow Discovery environment

Description

We are looking for a ServiceNow Discovery SME to serve as the platform and infrastructure authority for a large-scale Discovery environment. This person assesses system health across MID Servers and discovery schedules, translating operational runbooks into structured workflows. Deep infrastructure knowledge across Linux, Windows, and networking rounds out the role.

Responsibilities

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.

• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.

• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.

• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Requirements

• 4+ years of experience in software engineering, with hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.

• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.

• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.

• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.

• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.

• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.

• Upper-intermediate English level.

Benefits

• Growth without limits: mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget.

• Competitive compensation: regular performance and compensation reviews.

• Flexibility: 100% remote with flexible hours.

• Meaningful, modern projects using modern technologies with global teams and leading brands.

• Collaborative culture with zero micromanagement.

• Well-being & support: access local well-being programs and people-focused support.

• Professional growth: mentorship, TechTalks, personalized growth roadmaps.

• Competitive compensation: USD-based compensation and budgets for education, fitness, and team activities.

• Flextime: options of working from home and going to the office.

• A selection of exciting projects with modern solutions development.